All Systems Operational

Updated a few seconds ago

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Back Office




Operational

Customer Applications




Operational

Terminal




Operational

API




Operational

Integrations




Operational

Support




Operational

0

Upcoming Maintenances

3

Incidents Last 30 Days

0

Maintenances Last 30 Days

External Services

AWS EC2

Heroku

Mandrill

Status.io

Stripe

Twilio

Zendesk

Locations

History (Last 7 days)

Modifier Display Issue on ReceiptsDegraded Performance

Incident Status

Degraded Performance


Components

Back Office


Locations

United States



July 14, 2025 17:07 UTC
[Investigating] We’re currently investigating an issue where modifiers are not displaying correctly on receipts for some clients. Our engineers are aware and actively working on a fix.

July 14, 2025 17:35 UTC
[Resolved] The issue where modifiers were not displaying correctly on receipts for some clients has now been resolved. Our engineering team identified the root cause and implemented a fix. Receipts should now reflect the correct modifier details as expected.
Error When Setting Delivery and Pickup TimesDegraded Performance

Incident Status

Degraded Performance


Components

Back Office, Support


Locations

United States



July 9, 2025 15:07 UTC
[Investigating] LOKE Manager Partial loss of functionality when adjusting wait times and toggling order types on and off. This doesn’t seem to be affecting any orders. Our engineers are currently investigating the issue.

July 9, 2025 16:51 UTC
[Investigating] An engineer is currently investigating the issue. We will keep you updated with any developments.

July 9, 2025 17:21 UTC
[Resolved] A fix has been successfully deployed. We are monitoring the results to ensure stability. Thank you for your patience.
Web App is currently running slow for USOperational

Incident Status

Operational


Components

Back Office, Customer Applications, API, Integrations, Support


Locations

United States



July 7, 2025 22:12 UTC
[Investigating] We are currently experiencing a low response on web platform. Our Engineering Team are currently investigating this issue and we will continue to follow up in every process. We apologise for the inconvenience.

July 7, 2025 23:01 UTC
[Investigating] We are currently experiencing a low response on web platform. Our Engineering Team are diligently investigating this issue regarding a slow response from the web platform. We will provide an update from time to time until this has been resolved. We apologise for the inconvenience and we are hoping for your kind understanding.

July 7, 2025 23:11 UTC
[Identified] Our Engineers identified the root cause. We are currently implementing a fix. We thank you for your kind understanding.

July 8, 2025 00:16 UTC
[Monitoring] We are pleased to inform you that the issue of slow response rate on the app is now fixed. We will continue to monitor this issue. We appreciate the kind understanding

July 8, 2025 01:59 UTC
[Resolved] We have continuously monitored this issue and we can confirm that it has now completely fixed. We appreciate your cooperation and kind understanding in this matter.