All Systems Operational

Updated a few seconds ago

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Back Office




Operational

Customer Applications




Operational

Terminal




Operational

API




Operational

Integrations




Operational

Support




Operational

3

Upcoming Maintenances

2

Incidents Last 30 Days

0

Maintenances Last 30 Days

External Services

AWS EC2

Status.io

Stripe

Zendesk

Locations

Scheduled Maintenance

Service UpgradePlanned Maintenance

Schedule

July 5, 2021 03:30 - 04:00 UTC

Components

Back Office, Customer Applications, Terminal, API, Integrations, Support

Locations

United Kingdom

Description

We would like to let you know that we will be undergoing a maintenance check. Thus, you might experience disruption in using LOKE Services. Our apologies for the inconvenience this may cause.

July 5, 2021 04:38 UTC
[Update] This is to notify that the maintenance has been completed. If you encounter any issues, please send us an email support@loke.com.au.
Database MaintenancePlanned Maintenance

Schedule

April 4, 2022 04:00 - 05:00 UTC

Components

Back Office, Customer Applications, Terminal, API, Integrations

Locations

United Kingdom

Description

We want to make you aware that we will be doing some database updates on our production environment out of hours. This will be for 1 hour and this update will improve our capacity on our infrastructure and speed up our service. During this maintenance window our services will not be available. If you have any questions then please contact our LOKE Support on support@loke.com.au
Database MaintenancePlanned Maintenance

Schedule

April 19, 2022 14:01 - 15:01 UTC

Components

Back Office, Customer Applications, Terminal, API, Integrations

Locations

Australia / New Zealand

Description

We would like to let you know that we will be undergoing a maintenance check. Thus, you might experience disruption in using LOKE Services. Our apologies for the inconvenience this may cause. Start Time: 00.01 Melbourne Time (AEST) End Time: 01.01 Melbourne Time (AEST)

History (Last 7 days)

Kounta O series Clients Disruption Partial Service Disruption

Incident Status

Partial Service Disruption


Components

Customer Applications, Terminal


Locations

Australia / New Zealand, United Kingdom



January 10, 2025 09:14 UTC
[Investigating] We are currently experiencing an issue with Kounta that is impacting various functions relying on the API, including POS, Back Office, Online Orders, and KDS/Bump-It for Lightspeed Restaurant O-Series. While we are seeing some improvements in the affected areas, our team is working diligently to fully resolve the issue. In the meantime, we recommend turning off ordering to prevent further disruptions. We sincerely apologize for any inconvenience this may cause. For more update please check the link: https://status.lightspeedhq.com/incidents/69jnl81sxp8g

January 10, 2025 11:05 UTC
[Monitoring] We would like to inform you that Kounta O-series provided an update regarding an incident that is impacting various functions relying on the API, including POS, Back Office, Online Orders, and KDS/Bump-It for Lightspeed Restaurant O-Series. "More services have returned to normal, and our engineers are continuing to work diligently on resolving the remaining issues. Thank you for your patience and understanding as we address this incident." We truly appreciate your patience in this matter and we will provide you update until this incident has been resolved by our partner.

January 10, 2025 12:36 UTC
[Resolved] We are pleased to announce that this issue has been resolved according to Kounta. "This incident has been resolved." Thank you for your patience and understanding