All Systems Operational

Updated a few seconds ago

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Back Office




Operational

Customer Applications




Operational

Terminal




Operational

API




Operational

Integrations




Operational

Support




Operational

3

Upcoming Maintenances

5

Incidents Last 30 Days

0

Maintenances Last 30 Days

External Services

AWS EC2

Heroku

Mandrill

Status.io

Stripe

Twilio

Zendesk

Locations

Scheduled Maintenance

Service UpgradePlanned Maintenance

Schedule

July 5, 2021 03:30 - 04:00 UTC

Components

Back Office, Customer Applications, Terminal, API, Integrations, Support

Locations

United Kingdom

Description

We would like to let you know that we will be undergoing a maintenance check. Thus, you might experience disruption in using LOKE Services. Our apologies for the inconvenience this may cause.

July 5, 2021 04:38 UTC
[Update] This is to notify that the maintenance has been completed. If you encounter any issues, please send us an email support@loke.com.au.
Database MaintenancePlanned Maintenance

Schedule

April 4, 2022 04:00 - 05:00 UTC

Components

Back Office, Customer Applications, Terminal, API, Integrations

Locations

United Kingdom

Description

We want to make you aware that we will be doing some database updates on our production environment out of hours. This will be for 1 hour and this update will improve our capacity on our infrastructure and speed up our service. During this maintenance window our services will not be available. If you have any questions then please contact our LOKE Support on support@loke.com.au
Database MaintenancePlanned Maintenance

Schedule

April 19, 2022 14:01 - 15:01 UTC

Components

Back Office, Customer Applications, Terminal, API, Integrations

Locations

Australia / New Zealand

Description

We would like to let you know that we will be undergoing a maintenance check. Thus, you might experience disruption in using LOKE Services. Our apologies for the inconvenience this may cause. Start Time: 00.01 Melbourne Time (AEST) End Time: 01.01 Melbourne Time (AEST)

History (Last 7 days)

Pay-in Store Features DownOperational

Incident Status

Operational


Components

Back Office, Customer Applications, Terminal, API, Integrations, Support


Locations

Australia / New Zealand, United Kingdom, Singapore, United States



March 25, 2025 23:40 UTC
[Monitoring] Pay-in store functions were down for a certain amount of time. Our Tech Team identified the issue and resolved it as soon as possible. We are closely monitoring orders with pay-in store across all organisations. We sincerely apologise for the inconvenience this has caused you and we truly appreciate your kind understanding.

March 26, 2025 00:02 UTC
[Resolved] As of 11:32PM UK time, a member of the eng'g team confirmed that this has addressed. This was checked, verified, and completed. Apologies for any inconvenience caused by this incident.